BPO - Growing Sector in Asia

The Business Process Outsourcing is mainly divided into two categories: the back-end processing and the front-end processing. The back-end processing mainly deals with back office work like billing and the front-end processing mainly deals with customer support. The BPO industry mainly concentrates on the front-end process i.e. providing customer support. Most of the BPO companies recruit candidates for the front-end process. The pay scale for front-end processing (customer support) is also high when compared to back-end processing as you are mainly dealing with clients in US and UK and it requires good communication skill.

The job actually involves providing solution to customer queries. A candidate with good communication skill can thrive well in a BPO industry, especially as a customer support executive. The BPO industry also provide excellent training facilities. These training facilities actually help the candidates a lot as it makes them understand what the business is all about.

Actually, the BPO industry and the information technology go hand in hand. So, BPO sectors are also termed as information technology enabled services (ITES). Even though the basic pay scale is high in a BPO sector, working in a BPO industry can actually test your limits. Health-related issues such as severe backpain can arise as you may be working for long hours at a stretch. It may also lead to severe stress. So, once you have made up your mind to have a go at the BPO industry,

you must also be prepared to face the consequences. Unlike a software industry, it is very unlikely that you might be getting a good exposure in a BPO industry.

Offshore outsourcing

Offshore outsourcing to India is one of the most popular management practices today. Though it is generally spurred by the cost reduction factor, this is just one of the reasons one should consider offshore outsourcing. Most parties who outsource are unaware that Indian Service Providers do not just offer cost effective solutions, but also value addition by improving productivity and quality.
Offshore outsourcing has been popular for several years. Countries like India are popular offshore outsourcing locations which offer cost effective solutions. There is a wealth of articles and write ups about the cost advantages of offshore outsourcing with a majority claiming anywhere between 40-50% savings.
However, offshore outsourcing has come under attack recently. There is an outcry against outsourcing by parties in the US and UK because of the loss of jobs to people in these countries. Many have pointed out actual costs and poor quality of service as the hidden truths behind the attractive packaging.

Mobile Phones and BPO Employees

The youngsters are the prime targets of the mobile manufacturing companies. They know that youngsters tend to be get easily attracted to all the new features like music, imaging etc. Easy money for the youngsters has further helped in fueling the mobile proliferation. Nowadays, youngsters have got every good reason to work in a place like BPO sector and earn a good remuneration. With the BPO sector expanding at a lightning speed, jobs are just waiting for the youngsters. Smart jobs for smart people has become a driving force in popularizing the BPO bandwagon.

The BPO industry is a place to work in full freedom and enjoy like nowhere. Party bashes have become a everyday affair in the BPO industry. Youngsters working in BPO are traditionally fond of showing their fashion statement with newest of the new arrivals in the fashion market. Ipods were a big hit at one time. Now, it's the time for the multimedia phones like Nokia N-Series, LG U970 Shine etc. Walkman-Series phones from Sony Ericsson are also becoming extremely popular among the BPO workers.

As the BPO employees have to join and leave the office at erratic times, women security is of prime importance to BPOs. Mobile phones are also proving to be a great security thing for the employees, especially for the women. There are several online mobile phone shops which are offering value mobile phone offers on different handsets. Take your time and get the one that suits your needs as well as your pocket.

BPO - Trends In India

The boom in the particularly the BPO sector, may well be over. The country has exhausted its skilled labor force, and new projects that are outsourced to India may not enjoy the same level of expert work force.We recently reported on a slowing down in the Indian BPO sector because of a shortfall in skilled workers. We also expressed concerns over other factors like rising costs and security threats in India, which may hamper outsourcing.

According to a government report, the demand for skilled labor is far outweighing the supply, and there may be a shortfall of 260,000 workers by the year 2009. This will also lead to many professionals switching jobs for career advancement, and in turn employees will be forced to attract professionals by offering them better pay packages. These factors will lead to escalation of costs, and India may well lose its edge as a low-cost destination India.

Quality, too, is likely to suffer as the top available talent has already been absorbed by the industry. As a result, service providers have no option but to recruit from a level below their optimum requirements. This makes high-quality in-house training a critical factor.