A BPO can be successful if it can develop the necessary organizational skills. The common problems faced in standards BPO is there is loss of flexibility, insufficient preparation and difficulties in measuring performance before and after the agreement.
Managing a BPO is not a simple task as it has lot of risks. To deliver good results the service provider has to rely on sound business foundations like process automation and related technology. SAP can help the BPO in many ways such as integrated business solutions, in house processes, certified BPO partners that can handle the outsourcing needs.
BPO with SAP solutions has major advantages like it has lower risk of transportation, operations, legal compliance and contract governance; it has lower cost during transition and evolution, lower ongoing total process cost and lower cost of keeping long term options open.
