BPO Companies – What Are They

Some experts offer to divide all BPO companies into two main groups: back office BPO companies and front office BPO companies, depending on the nature of work and the necessity to be or not to be in contact with customers. Further, the BPO companies are divided into offshore outsourcing, nearshore outsourcing and onshore outsourcing businesses, depending on the country, where the outsourcer is situated.

Some of the most widely spread BPO companies are represented by call centers, data entry specialists, offshore bookkeepers, tax preparation specialists, accountants, email answering specialists, online customer support, image processing specialists, form processing specialists, hr help, translators, copywriters, transcription specialists, billing services , database marketers, telemarketers, web sales and marketing professionals, and many other specialists. This list is constantly expanding.

In most cases, BPO companies are located overseas. Despite the seeming inconvenience of hiring an overseas specialist, and not being able to fully control the work of such an employee, BPO companies remain one of the fastest growing industries in today’s so much globalized offshore IT market. What are the reasons for such a phenomenon? There are actually many of them, the most important of which is the reducing of production costs, while getting the work done by professional specialists. Sounds like a dream? Not any more. BPO companies are a logical consequence of the globalizing IT market.

Hiring a BPO company usually implies that several of your business risks are shared with the outsourcing firm, which purchases and installs the necessary equipment, software, manages the work force at its own costs. This allows the hiring companies plan long-term projects and set long-term goals, which are not exposed to high risks of failure.

BPO Outsourcing To India

BPO outsourcing to India an American firm can reduce their costs up to 40-50% percent in comparison with the sum of money they would have to pay to an American or European employee for a similar job. This gives an organization a great chance to stand out in front of their competitors. Thirdly, employees of BPO outsourcing companies are Indians, who strive for quality and carefully work with the customers' data ensuring a perfect accuracy level.

Next, in comparison with many developed European countries, Indian BPO outsourcing resources luxuriate in computer literate workers, who speak English as their first language. This makes them cost effective compared to other outsourcing countries.

BPO outsourcing call centers are frequently located in India as the country has one of the biggest telecommunications networks in Asia, which counts around 25 million telephone cables, and is constantly expanding. Numerous companies, private owners and government agencies have installed around 8500 VSATs throughout India, making it easier to gather all the necessary information.

A BPO outsourcing company in India can help you effectively run business 24 hours a day, as the time zone difference between the two countries provides a chance for Indian colleagues to go on with the business, when their American colleagues go to bed. Quick turnaround time is a clear privilege of many BPO outsourcing companies.

Sharing business risks is one more reason for hiring a BPO outsourcing staff in India. When you delegate some of your tasks to your Indian partners, you do not have to think about the staffing problems at the peak of vacations, about the management and education of employees, as well as the probable renovation of technologies and equipment, which you may never use in future due to the constant development of the IT sphere.

The 10 Most Powerful Words in Outsourcing

The 10 concepts that, when fully understood, allow for a solid and beneficial relationship with an outsource provider are:

• Facility Management
• Outsourcing
• Out-tasking
• Downsizing
• Rightsizing
• Core business
• One-stop shopping
• Value added
• Process re-engineering
• Internal Customers

In summary, the outsourcing/out-tasking industry will continue to experience rapid growth in the 1990s. Although the terminology has, and will continue to, change, the end result will stay the same - quality service to the facility management industry. Today, the facility manager still can deliver higher levels of service with reduced operating expense and still maintain the necessary control over office service functions. This can be achieved by the proper selection of an outsource or out-task provider that will become a true partner with the facility manager....